Support Services β€” Voice AI Agent

Contacting Human Resources

Use this page for HR contact requests, employment verification questions, and franchise vs corporate HR routing.

πŸ•’ Last Updated: April 2026  •  Quick Reference table added; mailing address elevated for improved retrieval
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Contacting Human Resources

This article provides all contact methods for the Liberty Tax Human Resources team, including email, phone, fax, and mail. It also covers employment verification through The Work Number and directs franchise employees to their local franchise team.

HR Quick Reference
Email (fastest)humanresources@libtax.com
Spoken Aloud As"humanresources at libtax dot com"
Phone866-871-1040  |  Mon–Fri, business hours Eastern
Fax800-880-6432  |  Attn: Human Resources
MailHuman Resources, 2387 Liberty Way, Virginia Beach, VA 23456
Spoken Aloud As"2387 Liberty Way, Virginia Beach, Virginia, 23456 β€” Attention Human Resources"

When a caller needs to contact Liberty Tax Human Resources, I direct them to the appropriate contact method based on their need. The HR team is available through email, phone, fax, and mail.

General HR Inquiries β€” Email (Preferred)

Email is the fastest and preferred way to reach the HR team for general questions, policy inquiries, and non-urgent requests.

HR Emailhumanresources@libtax.com
Best ForGeneral questions, policy inquiries, and non-urgent requests

Speaking Directly with HR by Phone

Callers who need to speak with an HR team member directly may call during business hours.

HR Phone Number866-871-1040
Business HoursMonday through Friday during normal business hours (Eastern Time)

Submitting Documents by Fax

Callers who need to send documents to HR may use the fax number below. They should include their name and contact information on all faxed materials.

Fax Number800-880-6432
AttentionHuman Resources

Mailing Documents to HR

Documents may also be mailed directly to the HR team at the address below.

Mailing AddressHuman Resources, 2387 Liberty Way, Virginia Beach, VA 23456
AttentionHuman Resources

Employment Verification

Liberty Tax does not process employment verification requests through the HR department. All employment verification requests are handled by a third-party provider called The Work Number. I direct any caller asking about employment verification to contact The Work Number directly.

Callers verifying employment will need the Liberty Tax employer code when speaking with The Work Number. The Liberty Tax employer code is 10513083. I provide this code to any caller who asks for it during an employment verification inquiry.

ProviderThe Work Number
Websitetheworknumber.com
Phone866-604-6572
HoursMonday through Friday, 7:00 AM to 8:00 PM Central Time
Liberty Tax Employer Code10513083

Franchise Location Employees

Important: If the caller is employed by a Liberty Tax franchise location β€” rather than Liberty Tax Corporate β€” I direct them to their franchisee office or franchise operational team. The Liberty Tax Corporate HR team handles matters for corporate employees only. Franchise employees should not be directed to the Corporate HR line for their employment concerns.
How This Call Is Resolved The caller is directed to the appropriate HR contact channel based on their specific need. Employment verification callers are directed to The Work Number at 866-604-6572 or theworknumber.com, and are given the Liberty Tax employer code 10513083 if they need it. Franchise employees are directed to their local franchise team.